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Terms And Conditions


This section covers the terms and conditions, based upon which Novamind sells and supplies products listed on the Novamind website, to you.

Before confirming your order, please assure the following:

  • To read these terms and conditions (hereafter referred to as ‘Conditions’) and more importantly, our Cancellation and Returns policies in clause 12 along with Limitation of Liability and your Indemnity, which are covered in Clause 16.
  • To review our Privacy Policy that is regarding your personal information.

Once you place an order for any medical products listed on the Novamind website, you legally agree to these conditions. In case you do not accept the terms, you'll be unable to finalize the purchase. The terms may go through some modifications at times, may be updated or even amended; at such times, they will be posted on the website immediately.


By using this website, you agree that for long-distance communication, the use of email or any other electronic communications is allowed. You also agree that all electronic documentation provided to you by us, which includes but is not limited to contracts, information, notices, and any other communications, complies with any legal requirement as per which communication is in writing.

We will make necessary communication via email, or by providing your information through posting notices on the Novamind website.

Overseas Orders

The Novamind website is for purchasers and users around the world.

Products may be subject to the import duties and/or additional taxes, fees or expenses incurred to comply with foreign regulatory requirements or laws that are specific to every country. For all payments of any such duties, fees and/or expenses, taxes, in addition to our price, while including VAT as well as the cost of delivery, the responsibility will be of the recipient.

Take note that Novamind carries no control over those additional charges and can also not predict their amount. Before placing an order, please contact your local taxation authority or customs office for further information. Be advised that product are shipped internationally, all cross-border shipments may be subject to the opening and inspection by the customs authorities. Also know that you need to comply with all the applicable laws and regulations of that destination country to which Products are being sent. Novamind will not be held liable for a breach by any of the second parties of any such laws.


When you will be registering on Novamind, you need to select a username and password. You will be responsible for all actions taken under this username and password. By registering on the Novamind website, you agree to the following:

  • That all the details provided by you to us for Novamind registration as well as purchasing of medical products are true, accurate, current and complete in all regards.
  • You agree to notify us immediately in case of changes to the information provided by
  • That in case you are under 18, you are allowed by your parent or guardian to register with Novamind and to purchase Products from the website, under their supervision and in conjunction with their supervision.
  • You also agree to use this website of Novamind using no other person’s username and password.
  • You agree to use make all effort to keep your username and password safe and protected.
  • Do not disclose your password to a third party.
  • To change the password immediately if found compromised.
  • To neither sell nor transfer your username or/and password to a third party nor directly or indirectly permit the third party to use them.
  • You also authorize Novamind to transmit the personal information, you provided to us, including but not limited to your address and name, and any updated information, for obtaining information about you from third parties. Here, we may be obtaining information from third parties including but not limited to credit reports, so we may authenticate your identity.
Eligibility to Purchase from the Website

To be eligible to buy medical products on the Novamind website and also lawfully enter into as well as form a contract with us, you are required to:

  • Be 18 years in age or even older;
  • Be legally capable of entering into such a binding contract;
  • Provide full details of the delivery address.
Brand Names and Trade Marks

Every single brand name that you come across in the website or our catalogue is trademark and belongs to its respective companies only.


All prices of medical products are listed on the Novamind website. Delivery of medical products is free of cost in cases of all orders with $400 or more value. Unless stated otherwise, quoted prices will exclude VAT as well as delivery charges, while both will be added to the total amount due from you at the current rate, at the purchase time.


Payment can be in the form of a prepayment via PayPal. It also accepts non-user, one-time guest debit or credit card payments.

By placing the order, you consent to payment being charged to your debit/PayPal/credit card amount as you provided on the order form during checkout.

Payment will be deducted and debited from a relevant account before the Products are dispatched to you.

By acceptance of aforementioned Conditions, you:

  • Agree that all details as given to Novamind by you for purchasing products are correct and also that payment card whose details you provided us, is your own and that there are enough funds to cover the cost of the order.
  • Agree that all and any products you ordered are for your own private or/and domestic use only, and they are not intended for resale.
  • Authorize Novamind to transfer payment and delivery information you gave to Novamind at the time of order process for obtaining authorization from your card issuer for ensuring that you possess enough funds, for confirming and authenticating your identity, for validating your payment and also to ensure additional security reasons, like fraud prevention.
Order Process and Formation of a Contract

Any order that you placed represents an offer you made for purchasing products from us. All of such offers received by us from you are subject to our acceptance. We at Novamind reserve the right to even refuse any order that was placed at any time before the acceptance by you, without giving you an explanation.

The customer/you will be responsible to ensure that the details you provided during the order process are accurate and correct. Novamind will not accept an order unless and until all the requested details are being provided.


Products will be found delivered to the shipping address provided by you during the order process that may be a different address than the billing address.

We employ professional carriers for delivering your product from the facility to the shipping address that you provided. Nevertheless, you must also examine those products upon arrival. In case you are asked for a signature, you are held responsible for examining the products before signing for the same.

Risk and Title

From the moment of delivery, the products will be considered as your responsibility and at your risk. The ownership of the Products will only pass from us to you when we receive the payment in the entirety of all the balances with due respect to the said Products. This will include the VAT as well as the cost of delivery.

Cancelling your Contract and returns

You carry the right to cancel an order for products anytime before receiving Confirmation Notice. If you already received the Products, do give us written notice within seven working days, starting from the day after you got the Products.

Processing Refunds

Once the Products for return arrive at our facility, we shall examine and notify you through you an email. This will be done within a reasonable period and will be regarding the refund or replacement item.

We shall normally process refund or delivery as soon as possible of the products.


In case you have a comment, complaint or concern, that is about any products that you purchased from us, do contact us through email or by phone.

Intellectual Property

The content of the Novamind website is protected by copyright, trademarks, patent, additional intellectual property rights as well as database and similar proprietary rights. The proprietary rights include, but are not limited to all rights that involve works, techniques, materials, computer programs, data, technical information, source codes, goodwill, trading business brand names, style or presentation of products and services, know-how and marketing schemes and strategies, creations, improvements or additions to an invention or inventions

Website use

You can use the Novamind website and the materials it contains only as expressly as authorized by Novamind under our terms of use.

Liability and Indemnity Notwithstanding another provision in Conditions, nothing will limit or affect your statutory rights; or will limit or exclude our liability for:

  • Death or some personal injury due to our negligence.
  • Fraud or some fraudulent misrepresentation.

We shall carry liability if the website is not available at some time.

Force Majeure

We will have no liability for failures or delays in delivery or performance of our duties to you that result from any acts, omissions, events, accidents or failures which are not in our control. Such situation includes:

  • Strikes, or lock-outs or other industrial action.
  • Shortages of fuel, labour, raw materials, power.
  • Public or private telecommunication, breakdown of equipment or computer network failures.
  • Late, non-performance or defective performance by suppliers.
Privacy Policy

To monitor as well as improve customer service, we at some times, record telephone calls. We will be entitled to process the data of yours according to the terms of our Privacy Policy. View this document for further information.

Third-Party Rights

Except for our directors, affiliates, representatives or employees, a person, who isn’t a party to the Contract, carries no right to enforce any term of the Contract, but this will not affect any remedy or right of a third party that is in existence or that is available apart from the Act.

Linking to the website

You mustn’t create a link to our website from another one or from a document or any other source without obtaining our permission in writing. Any agreed link must be:

  • Provided in a way that is fair as well as legal and that does not damage our reputation or even take advantage of it.
  • To the website’s homepage
  • Established in a way that doesn’t suggest any form of approval, association or endorsement on our part where none even exist.
Entire Agreement

The Contract represents the entire agreement between us regarding a subject matter of the Contract and also supersede any prior agreement, arrangement or understanding between us, whether in writing or in oral.

We each acknowledge that for entering into a Contract, none of us has relied upon any implied or express representation, promise or undertaking given by other from anything written or said in any negotiations between us before such Contract except as has been incorporated in such Contract expressly.


We have the right to make changes in the domain address of this website as well as any services, product prices, products, availability and product specifications at any time. All the prices, as well as descriptions, supersede all the previous publications. All the product descriptions are approx.


You will have the ability to access parts of this website without registering any details with us. However, certain areas from this website will time to time may be accessible only when you are a registered user. You will be responsible to make all arrangements that are necessary for you for having an access to our website.

Registering on this website

When you will be registering on the website, you should choose a username as well as a password. You will be completely responsible for all the actions taken under these two.

Eligibility to Purchase from the Website

To be eligible to buy Products on this website as well as lawfully enter into as well as form contracts with us, you should:

  • Be 18 years of age or be more than 18 years.
  • Be legally capable to enter into a binding contract.
Intellectual Property

You acknowledge that intellectual property rights in material and content supplied as a part of the website will remain with us or with our licensors

You may download or even copy content and also other downloadable items on the website subject to the condition that the material will only be used for some personal non-commercial intention. It is prohibited to copy or store contents of this website for other than personal use.


It will be your responsibility to make sure that any of the products, information or services available through our website meet your specific needs. We shall not be liable in case the website is unavailable at some time.

Use of the website

You are allowed to make use of this website and material contained in it only as expressly authorized by us and according to these terms as well as conditions, as is amended without notice to you from time to time.

Suspending or terminating your access

We carry the right to suspend or terminate your access to this website immediately as well as without notice to you if:

  • You breach terms of these terms and conditions, which can be repeatedly or otherwise
  • You fail to pay us when due.

Limitation of liability and indemnity

Notwithstanding any other provision in these conditions and terms, nothing will have an effect on or limit your statutory rights; or will limit or exclude our liability for:

  • Fraud or some fraudulent representation.
  • Death or some personal injury due to our negligence.