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+(49) 174 4117114Aufm Katzenplatz 20 Niederweiler, Rheinland-Pfalz
Germany 55491Office Hour: 09:00am - 05:00pm
support@novamind.gmbhThere are strict regulatory requirements for medical devices that one must be familiar with:
We only offer a refund of the full price to a customer/you, for sending you the medical devices/ products, as well as the cost incurred by you to return us the medical devices/ products, if the order:
provided that we are reasonably satisfied with the medical devices/ products not being damaged after delivery, or medical devices/ products haven’t been misused or used other than as per the instructions or the problem is not because of normal wear and tear. There is an alternate to this. Instead of the above-mentioned option, we will replace the medical devices/ products with a similar or same product (subject to stock availability) at your option instead of a refund (and subject to returning the Medical devices/ products as instructed in this clause).
When there is a condition, where the product specifications from the manufacturer are changed, and if you request a replacement, we order you a substitute product of a better or the same quality. In case you are unhappy with the replacement, you have the choice of returning it to us.
For claiming a refund or replacement item, you are required to email us a cancellation notice, as soon as you come into the knowledge of a problem, and also no later than ten days after fault development or receipt. The cancellation notice must quote your name along with a brief description of the fault, damage or problem and your order reference number.
Once we receive your cancellation notice, we will contact you and give you all details of where you should return the medical devices/ products along with other relevant information. Then you must immediately return the Medical devices/ products to us.
We try and ensure that our website has all the information accurate, but still, there might be some errors. In this unlikely event, that the description or/and price of a listed item of the website has been advertised with fault/s, we will not be obliged to provide you or sell you those medical devices/ products.
We shall examine any returned medical devices/ products and shall email a notification about your replacement or refund within a reasonable period
We shall generally process the delivery of a replacement item or a refund as soon as possible.
Refunds will be through crediting of the payment card, or the electronic payment account used by you for purchasing the medical devices/ products.
We also carry the right of refusing the issuance of a refund or replacement as well as the right of recovering the cost of returning or of collecting the medical devices/ products, when
You are welcome to connect with us at any stage of your order. We’ll be glad to assist you to the best of our ability.